Rundug Terms and Conditions

 Storage of  RUNDUG Scoffdug Foods

Please store the food in its original packaging until the dog food has been completely consumed. Some customers may want to transfer the food into sealable containers, this is fine however the packaging contains important information often needed to identify the variety of dog food, the manufacturing plant, time it was made and the production date.

It is important you ensure that the storage area is cool and the food cannot be exposed to moisture or fluctuating temperatures. This can cause condensation leading to the kibble deteriorating and can cause mould and be unsuitable for consumption.

If food is delivered and it left open to the elements, make sure that the bag is thoroughly dry before storage, failure to do this can cause issues after being brought indoors as condensation may form.

Please be aware that it is the customers responsibility to store food correctly.

Not for Re-Sale

All goods purchased are done so on the strict understanding that they are for personal use and are not for resale.

*Be aware Breeders and Bulk Buyers if found to be reselling our food or equipment for profit without being a recognised supplier are in breach of our terms and conditions of sale therefore we will stop supplying them.

Discounts, special offers, vouchers

These are a gesture of goodwill from RUNDUG. Any misuse or abuse of these will result in the order being cancelled and money refunded.

RUNDUG can withdraw these privileges at anytime without prior notice.

RUNDUG Tax Charges

VAT is not charged on Working and Sporting Dog Food therefore VAT is zero

All treats are inclusive of VAT and it will show on your invoice a breakdown VAT of 20% for treats.

Order Acceptance

When you receive confirmation of your order, this is only an indication that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you notification that your order has been completed. We have included this term to ensure that when goods are no longer available, due to a price increase or change of offer we are able to amend the order. We will always contact you first to ensure that any revision is acceptable.

 RUNDUG returns/refund policy

Products must be returned within 14 days of receipt of order. A 50% refund will be given in this case as costs must be covered for professional cleaning of product. The returned product can no longer be sold as new, so will need to be advertised as used. Returns received after 14 days, no refund will be given.

RUNDUG  Credit/Debit Card Security

During the online checkout process you will automatically be redirected to a secure fully encrypted Paypal or Worldpay gateway where you will be asked for your credit card details, in order to complete the purchase transaction.

We do not hold any Credit/Debit Card details on our website, nor do we have access to the details that you provided to paypal

Likewise, telephone orders do not store payment details or any customer information so when you place a phone order ensure your card is ready and your billing address matches your card

RUNDUG Privacy Policy

RUNDUG does NOT share customer’s information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

 RUNDUG Damaged/Missing Goods

Please try to check your goods upon delivery. If signing for goods that are damaged please sign as "damaged", or "unchecked" if you're not able to check at the time of delivery.

In the unlikely event your order is received damaged/missing goods please contact us immediately via telephone (01592 560457). When contacting please be able to provide us with the following information: order date, your name and delivery address.

In the case of missing items you will be required to provide photographs of the packaging, products received and the invoices.

It is your responsibility to notify us of any incorrect goods supplied within 2 days of delivery.

Please be advised that once a product has been opened you have accepted delivery and product is therefore classed as used. Our refund policy therefore applies thereafter.

 Complaints Procedure

 Please contact billy@bonzosthedogshop.co.uk for a complaints form.

The form can either be scanned / photographed and emailed to billy@bonzosthedogshop.co.uk and we shall deal with your complaint quickly and effectively to reach a suitable outcome.

 Alternatively it can also be posted to us at the following address:

RUNDUG Sporting Dog Equipment

144A St Clair Street

Kirkcaldy

Fife

KY1 2BZ

If you do not have the facilities to print and return the form, you can call Billy or Gayle on 01592 560457 and request a copy to be sent to you via post

We will endeavour to respond within 14 working days to update you on the progress of your complaint.

This agreement is governed by English Law and Distance Selling Regulations 2000 -The Consumer Contracts Regulations June 2014 [Re: perishable items]

RUNDUG Sporting Dog Equipment Delivery Information

UK excluding Highlands and Islands

Charges for UK mainland delivery are included in the stated product price.

Orders under 2kg will be sent via Royal Mail 3-5 working days.  Tracking information not provided for Royal Mail orders.

Orders over 2kg will be sent via DPD or APC Overnight. Standard delivery is 3-5 working days

Next Working Day Orders Placed before 12pm (Monday to Thursday) will be dispatched the same day for delivery on the next working day.

Next Working Day Orders Placed on Friday before 12pm will be dispatched for delivery on Monday. (Not including Bank/Public Holidays)

Next Working Day Orders placed after 12pm on Friday will be dispatched on Monday for delivery Tuesday.

Next Working Day Orders Placed on Saturday or Sunday will be dispatched Monday for delivery Tuesday.

Please note:RUNDUG Sporting Dog Equipment does operate on bank holidays however delivery companies don’t so there will be a small delay in delivering goods when ordered on a bank or public holiday.  Any next day order placed during this time will be dispatched on the next working day.


In the rare event you do not receive your goods within the allocated delivery time, please inform us and we will contact the courier on your behalf. If the courier needs to investigate this may take up to 10 working days.

Important Customer Information

RUNDUG Sporting Dog Equipment aims to provide a hassle-free delivery.  If for some reason you need to alter the delivery date, please be advised us as soon as possible, preferably the same day of ordering.  Once an order has been dispatched, it cannot be recalled. The customer may incur charges if we have not been made aware of any changes in time. In the event that you do need to make an amendment to your delivery details, RUNDUG Sporting Dog Equipment asks you contact Billy or Gayle for assistance.

If you would like your parcel to be left in a safe place or with a neighbour, please be advised that this must be done by the customer during the ordering process.

RUNDUG Sporting Dog Equipment Damaged/Missing Goods

Please try to check your goods upon delivery. If signing for goods that are damaged please sign as "damaged", or "unchecked" if you're not able to check at the time of delivery.

In the unlikely event your order is received damaged/missing goods please contact us immediately via telephone (01592 560457). When contacting please be able to provide us with the following information: order date, your name and delivery address.

In the case of missing items you will be required to provide photographs of the packaging, products received and the invoices.

It is your responsibility to notify us of any incorrect goods supplied within 24 hours of delivery.

Please be advised that once a product has been opened you have accepted delivery and a refund or exchange will not be offered.

Delivery Issues – Unusual Events

RUNDUG Sporting Dog Equipment uses DPD and APC Overnight as our courier service providers and, together, we provide a hassle-free service when delivering your order.  If either couriers are unable to deliver or a delay is caused, due to unforeseen circumstances (such as; extreme weather conditions, road closures, traffic accidents, diversion due to public events etc.) then neither parties will accept liability for the delay.  In these rare cases, an extension to our 3-5 working day delivery arrangement may be applied.

UK Highlands and Islands

Orders under 2kg will be sent via Royal Mail 3-5 working days at no additional cost.

Please note: Delivery time to Highlands and Islands takes 2 days after processing and shipping from our distribution centre.

Northern Ireland, Southern Ireland, Channel Islands, Isle of Man have additional postage costs of approximately £7.00 per 30kg. Delivery time can take 3-5 working days after dispatch.  The courier used is DPD.

Scottish Highlands & Islands and Scilly Isles have additional postage costs of approximately £7.00 per 30kg. Delivery time can take 7-10 working days after dispatch.  The courier used is DPD.

See below for Highlands postcode classifications:

Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

For highlands and islands we also use DPD and APC Overnight. Delivery usually takes 3-5 working days.

International delivery

We also use DPD & UPS for our International couriers, full tracking and updates are still available for the whole journey.  Please be aware that delivery times below are in excess of the 3-5 working day processing times.